Returns & Exchanges
Returns & Exchanges
Let’s start with the details.
If an item is not right for you, contact Norevia with the order reference and the reason for your request. Clear information helps establish the appropriate next step.
Draft — review required before publication. Unconfirmed policy details or service connections must be completed by the store owner.
Editorial photography · styling illustration, not a product identification.
01 / In focus
The useful details.
Describe your request
Include the order number, item name and whether the concern is fit, a change of mind, an incorrect item or damage. Where relevant, clear photographs of the item and packaging can help explain the issue.
Wait for return instructions
Contact the team before sending an item. The public contact address is not automatically an approved return destination. Keep the item and relevant packaging while the request is reviewed.
Review eligibility and costs
The return window, condition requirements, exclusions, return shipping responsibility and exchange availability have not yet been confirmed for this draft. The store owner must approve these terms before publication.
02 / Keep in mind
Understand the refund stage
Refund methods, processing periods, deductions and payment-provider timing must be confirmed in the final policy. A request or a parcel being sent is not, by itself, confirmation that a refund has been approved.
03 / A practical note
Before publication.
- Confirm the return deadline and starting event
- Specify eligible condition and any exclusions
- State who pays return shipping and applicable fees
- Confirm exchange options and refund method and timing
04 / Questions, answered
Good to know.
How long do I have to request a return?
The return window has not been supplied. This draft requires the store owner to add and approve the applicable period before it is published.
Should I send the item to the contact address?
Wait for the specific instructions provided for your request. A contact address alone is not a return authorization.
Is an exchange guaranteed?
Exchange availability and conditions must be established in the final policy; this draft does not promise an exchange.
Norevia / Customer care
Need a little clarity?
Share the item or order reference and the detail you would like us to understand.